A broke down dryer is an inconvenience anytime it happens. Imagine, it's laundry day and you've thrown a load in your Kenmore washing machine. Fifteen minutes later, the wash has gone through its final cycle. You throw your laundry in the dryer, close the door, set the timer to 45 minutes, hit the start button, and nothing happens. You need to call a dryer repair company but you don't have any idea who to call. You open the yellow pages and contemplate the characteristics that you would expect of an appliance repair technician.
Knowledgeable: A dryer repair tech is knowledgeable, understanding every aspect of their trade. You would expect your technician to be well-trained with regular intervals of continued appliance repair education. They are well-versed in the many different brands, makes, and models and able to diagnose, repair, and perform all functions related to their profession.
Patient: List patience near the top of your list of virtues. People who choose to work in a customer service industry and who repair appliances for a living are generally more patient than others.
Attentive: You want to get some sense that the company, as well as your technician, has copious listening skills. From the first phone call you make, to when the service technician arrives, you should expect a high level of attentiveness. Do they truly understand your problem? Is this a company that cares about me as a person or am I just another number on an invoice?
If you're in the Austin area and you have a dryer that needs repair, contact us. If you need immediate service and wish to speak with someone directly, call us at 512-646-0002.